A patient refused to pay his copay. What should the MAA do?

When a patient refuses to pay their copay, it is essential for the Medical Administrative Assistant (MAA) to clarify the policy regarding copayment. Informing the patient that the copay is due at the time of service is appropriate because it reinforces the standard practice that patients are expected to contribute a portion of their healthcare costs upfront, as stipulated by their insurance plans. By communicating this clearly, the MAA is adhering to established protocols and ensuring that the patient understands their financial responsibility.

This approach helps maintain professional standards and avoids any potential miscommunication about payment policies. Additionally, explaining that the copay is required can alleviate confusion or misunderstandings about billing and services. It sets the expectation that medical facilities rely on these payments to function effectively, while also promoting transparency in financial transactions within medical practice.