What action should an MAA take if a patient asks about alternatives before an invasive procedure?

When a patient inquires about alternatives before an invasive procedure, it is crucial for the Medical Administrative Assistant (MAA) to recognize their role in facilitating communication between the patient and the healthcare provider. Advising the patient to consult with their provider about alternatives is the most appropriate action because the healthcare provider has the necessary medical knowledge, training, and authority to discuss treatment options fully and guide the patient about potential alternatives.

By directing the patient to the provider, the MAA ensures that the patient receives accurate and personalized information that takes into account their specific medical history, current health status, and unique circumstances. This approach prioritizes the patient's safety and well-being while maintaining the boundaries of the MAA's role, which does not include providing medical advice or making clinical decisions.

Other choices present options that may not be as effective or appropriate. For instance, informing the patient of commonly used alternatives could lead to misinformation or misunderstandings since MAAs do not have the clinical expertise to recommend specific options. Seeking out a clinical Medical Assistant to explain alternatives might unnecessarily complicate the situation, as it delays the patient from receiving information directly from the healthcare provider. Providing alternate providers' phone numbers does not address the immediate concern of understanding alternatives for the upcoming procedure and could further confuse the