What is the typical first step the MAA should take when a patient arrives for their appointment?

The typical first step for a Medical Administrative Assistant (MAA) when a patient arrives for their appointment is to check in the patient. This process is crucial as it establishes the patient's presence for the scheduled appointment and ensures that they are accounted for within the practice’s scheduling system. Checking in involves confirming the patient's identity, directing them to complete any necessary paperwork, and verifying that they understand the visit process, which can enhance their overall experience.

Additionally, checking in the patient allows the MAA to gather any immediate information needed, such as confirming the appointment time and the reason for the visit, before moving on to tasks like verifying insurance or collecting co-pays. Thus, this step serves as a foundation for all subsequent administrative tasks, ensuring that the appointment runs smoothly and efficiently.