What must a medical administrative assistant do to verify insurance eligibility?

To verify insurance eligibility effectively, a medical administrative assistant should utilize an online verification system or directly contact the insurance company. This method is reliable and typically provides the most accurate and current information regarding a patient’s coverage, ensuring that any services rendered will be billed correctly to the insurance provider.

Online verification systems are designed to quickly check a patient's eligibility status using secure databases that contain up-to-date information. Contacting the insurance company directly can provide clarification on specific coverage details or any limitations that might apply to the patient's policy. This proactive approach is essential in preventing issues related to claim denials and ensuring that patients understand their financial responsibilities before receiving care.

While contacting the patient for confirmation, having them call their insurance provider, or reviewing past invoices might provide some information, these methods are less efficient and may not guarantee accurate or current eligibility status.