When should an MAA confirm a patient's insurance eligibility?

Confirming a patient's insurance eligibility before scheduling the appointment is crucial for several reasons. First, it ensures that the patient is aware of their coverage and any out-of-pocket expenses they may incur, allowing them to make informed decisions about their care. Knowing the insurance details beforehand helps avoid any misunderstandings regarding financial responsibility once the service is provided.

Additionally, confirming eligibility at this stage allows the medical office to verify that the services required by the patient will be covered under their insurance plan, thus ensuring that the appointment can go forward without unexpected billing issues. This proactive approach also helps streamline administrative processes, reduce wait times, and improve overall patient satisfaction by preventing potential complications related to insurance claims after services have been rendered.