Which action should an MAA take when a patient arrives for an appointment with updated insurance information?

When a patient arrives with updated insurance information, it is essential for the Medical Administrative Assistant (MAA) to update the information in the patient's Electronic Medical Record (EMR). This action ensures that all billing and insurance claims reflect the most current information, which is crucial for efficient processing and reimbursement.

Accurate records help in avoiding claim denials due to outdated information, and they facilitate seamless communication between the healthcare provider and the insurance company. Maintaining updated insurance details also helps in ensuring that the patient receives the correct coverage and benefits during their visit.

While making a copy of the insurance card could be a helpful step for record-keeping, it is insufficient on its own without updating the EMR. Providing the patient with a form to fill out may lead to unnecessary delays, especially if the MAA can directly input the updated information into the system. Informing the provider immediately is not necessary in this situation, as updating the records takes precedence to ensure the provider has the correct information available right away for clinical decision-making and billing.