Which of the following is a common task performed by a Medical Administrative Assistant?

The task of answering phone calls and managing patient inquiries is a fundamental responsibility of a Medical Administrative Assistant. This role serves as a critical point of contact between patients and the healthcare practice, ensuring clear communication and efficient management of appointments, questions, and concerns.

Medical Administrative Assistants are often responsible for scheduling appointments, verifying insurance information, and addressing patient inquiries, which all require excellent communication and organizational skills. By effectively managing these interactions, they help maintain a professional environment and enhance patient satisfaction.

In contrast, the other tasks listed are typically outside the scope of a Medical Administrative Assistant's duties. Prescription refills are usually handled by licensed medical professionals or pharmacists; physical examinations and laboratory tests are performed by healthcare providers such as doctors or lab technicians, ensuring that administrative support remains focused on non-clinical tasks that keep the healthcare facility running smoothly.