Which telephone call should the MAA route directly to the provider?

Routing the call from a provider at another office to discuss a patient’s case directly to the provider is appropriate because it pertains to patient care and the direct exchange of clinical information. This type of communication is vital for continuity of care, ensuring that both provider offices are aligned regarding the patient's treatment plan and any necessary follow-up.

In these scenarios, it's crucial for healthcare professionals to maintain open lines of communication regarding patient health. The discussion between providers typically involves clinical details that require the expertise of the healthcare professionals involved, making it essential that such calls go directly to the provider responsible for the patient’s care.

Other calls might involve important information as well, but they do not require the immediate attention of the provider in the same way. For instance, health insurance carriers requesting medical notes are handled through administrative processes, and calls from workers' compensation or attorneys may involve legal or logistical matters that can be addressed by the medical administrative assistant or other appropriate staff members rather than requiring the provider's immediate input.